How to buy our figures
You buy our figures on Allegro or Empik Marketplace. We have no cart of our own, so every purchase is completed on one of those platforms.
Buy on Allegro
Our main store is the StarBurst3D_pl shop on Allegro. Each figure page links to its offer on Allegro. Purchases are covered by Allegro Buyer Protection. You place the order as on any other Allegro offer, and payment goes through the platform. With Allegro Smart! delivery is free from 45 zł. Without Allegro Smart!, delivery starts from 10.49 zł. The expected delivery date is shown on each offer.
Buy at Empik
You can also find our figures at the StarBurst3D shop on Empik Marketplace. Empik orders follow Empik's own return rules. You place the order as on the Empik site, and Empik processes the payment.
Delivery
We ship within Poland. The delivery method, price and expected delivery date are shown on the offer you order from. For delivery abroad, write to us and we will check it individually. To avoid several separate parcels, add all the figures you want to one order.
Returns and complaints
On Allegro you have 14 days to return an item, and the return is free through Allegro. Allegro Buyer Protection applies. If a figure arrives damaged, message us on Allegro or by e-mail. We will reprint the figure or refund you. On Empik, Empik's return rules apply.
Scale and personalisation
Our models are designed at 32 mm. On request we scale them down to 28 mm or smaller. We never scale up. Write the scale you want in the order note. If you are unsure which scale to pick, write to us before you buy. Bases are packed separately. For a custom pose, base or your own model, see print from your own STL file.
Frequent questions
Are the figures painted?
No. They are grey resin, unpainted and without primer, ready to paint.
What is the difference between 28 mm and 32 mm?
Our models are designed at 32 mm. On request we scale them down to 28 mm or smaller. We never scale up. Choose the scale in the order note.
How long does delivery take and what does it cost?
The expected delivery date is shown on each Allegro offer. Delivery through Allegro starts from 10.49 zł, and it is free with Allegro Smart! from 45 zł.
How do I return a figure?
On Allegro you can return an item within 14 days, and the return is free. Empik orders follow Empik's return rules.
What if my parcel arrives damaged?
Message us on Allegro or e-mail [email protected]. We will reprint the figure or refund you. Allegro Buyer Protection also applies.
Do you ship abroad?
We ship within Poland. For delivery abroad, write to us and we will check each order individually.
Can I combine several figures in one parcel?
Yes. Buy them in one order on Allegro, and we will send that order as one shipment.
Can I order a figure from my own STL file?
Yes. Use the tool on the STL page to get a preliminary price, then e-mail us the file. We confirm the final quote after checking the file.